Readiness App popup not showing up
Make sure you're on the list of users provided by USSSA for this onboarding session.
Check that you're using the correct Legacy DC link that has the Readiness App popup.
Log into Legacy DC using the username given in the excel sheet.
If you clicked "Remind Me Later" when the popup appeared before, don't worry! It will automatically show up again in 3 days, or our support team can reset it for you.
DC 2.0 Login Verification Page missing
If you clicked "Remind Me Later" instead of "Proceed" in the Readiness App, our support team can reset it, or the popup will reappear automatically in 3 days.
Error message: "There was a problem with your request. You are not able to sign up at this time. Please contact your System Administrator."
On the DC 2.0 Verification Page, make sure to use your usssa.com email address on this page https://directorcenter.usssa.com/
Error message: "Invalid Verification Code"
Double-check that you've entered the correct verification code sent to your email.
If asked to enter the code again, be sure to click "Verify Code" and not "Send New Code."
Onboarding process got canceled
If you clicked "Cancel" instead of "Create" after verifying your email and creating a new password, you'll need to start the onboarding process from the beginning.
Error when logging in to DC 2.0: "We can't seem to find your account. Please check if the entered email address is valid."
Make sure you're using the correct "Sign In" button on the login page.
Log in using the usssa.com account you verified during the onboarding process.
You can sign in here: https://directorcenter.usssa.com/
Navigation menu is empty after logging in
Fill out all the required information on your user profile page and click "Save."
Make sure you've selected "Email" under Notification Preferences.
Having trouble entering your birthdate
Use the date picker to select your birthdate instead of typing it in.
To choose a month, click on the month at the top of the calendar and pick from the list.
To select a year, click on the year at the top of the calendar and use the arrows to find the right year.
