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Map Not Loading

Here are some steps you can take if you are having trouble with the map loading

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Written by Mohamed Ali
Updated over a year ago

Issue 1: Map Not Loading

  • Clear Browser Cache: Sometimes, the browser cache can interfere with the loading of map data. Clear your browser's cache and cookies, then try reloading the page.

  • Update Browser: Ensure your web browser is up to date. An outdated browser may not support all the features of the DC Gen 2.0 Venue Management Module.

Issue 2: Incorrect Venue Location on Map

  • Verify Address Details: Ensure the venue's address details are correct in the venue management section. Incorrect or incomplete addresses can lead to inaccurate location mapping.

  • Use Precise Address Information: Include specific details like street number, street name, city, and zip code for more accurate mapping.

Issue 3: Map Features Not Working Properly

  • Feature Compatibility: Check if the map feature you're trying to use is supported by your current browser or device. Some map functionalities may have specific requirements.

  • Contact Support: If a feature is not working as expected, contact the DC Gen 2.0 support team for assistance. There may be updates or fixes that can resolve the issue.

General Troubleshooting Tips

  • Refresh the Page: Sometimes, a simple page refresh can resolve temporary glitches with the map functionality.

  • Use Recommended Browsers: For optimal performance, use a web browser recommended by the DC Gen 2.0 support documentation. Commonly supported browsers include Chrome, Firefox, Safari, and Edge.

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